Support Page
Have questions or issues? Find answers or contact us for further assistance.
Support Page
Frequently Asked Questions
Why is my withdrawal processing?
Some cryptocurrencies are sent using a low-fee option to save costs. As a result, your withdrawal may take up to 24 hours to process depending on blockchain confirmation times.
Why can't I complete offerwalls?
Offerwalls are managed by third-party providers and are available only to users in certain countries or demographic groups. If you're not eligible, you won't see available offers.
Why didn't I receive my withdrawal?
Once a withdrawal is processed, it is sent directly to your wallet. You can check the transaction status using the blockchain explorer link provided in your history page.
Why was my transaction rejected?
A withdrawal request may be rejected if the amount is below the minimum withdrawal limit or if the provided address is invalid. Double-check your details before requesting a withdrawal.
How do I earn referral rewards?
Invite your friends to join Sundreas using your unique referral code. Once they sign up and complete eligible actions, you'll earn rewards like bonus balance or XP.
Privacy, Security, and Support
Your Privacy and Security
At Sundreas, we prioritize your privacy and the security of your transactions. We operate under pseudonymous principles, ensuring no personally identifiable information (PII) is collected. Learn more in our Privacy Policy and Terms of Service.
How is my data protected?
Your account and data are secured using state-of-the-art encryption. Sensitive details such as passwords are stored as securely hashed values, and cryptocurrency transactions are executed via secure blockchain protocols.
Can I request my data?
While we don't collect personal data, you may request the deletion of your pseudonymous account or transaction history by contacting [email protected].
What happens if my account is banned?
Accounts may be banned for violations of our Terms of Service, such as fraudulent activity or system abuse. If banned, you will receive an email with the reason and appeal instructions.
Are my cryptocurrency transactions traceable?
All cryptocurrency transactions are processed via blockchain networks and can be traced publicly. However, Sundreas does not associate these transactions with PII.
Support and Assistance
Need help? Review our FAQ or contact us for specific issues. Below are some common concerns:
Technical Issues
For issues related to accessing your account or completing transactions, contact [email protected].
Account Security
If you suspect unauthorized access to your account, enable two-factor authentication and reach out immediately to [email protected].
Transaction Delays
Cryptocurrency transactions may be delayed due to blockchain confirmation times. Verify the status on your history page or through the blockchain explorer link.
Responsible Gambling
Need to self-exclude or set limits on your account? Contact [email protected] for assistance or visit our Responsible Gambling page.
Still Have Questions?
If your concerns aren't addressed above, reach out to us at [email protected]. Please provide a detailed description of your issue to help us assist you efficiently.